Contacting the HPC Team

You can contact the HPC Team in two ways:

  1. Email to hpc@awi.de. This will open a JIRA ticket, and one of our team members will have a look at your problem. This is designed for short, one-time questions you may have about our system. We encourage you to have a look at our general documentation and our albedo documentation to see if you can find an answer there!

  2. For longer term projects and consulting, you can email hpc-consult@awi.de. This is intended for bigger and/or more involved deliverables where we offer on-demand technical support for a specific goal. Some examples of what can be requested are:

    • a workshop for a particular topic
    • request a meeting with one of our experts to get advice on a technical aspect aligned with the topics HPC and/or Data Processing topics
    • request person's time from our team to work on optimization of your code for HPC
    • etc

    Upon receiving your inquiry, we'll review it during our next internal meeting and promptly provide you with a response. If the answer is affirmative, we'll schedule a meeting to collaborate on a detailed project plan. Please note that while we strive to accommodate all requests, we reserve the right to accept or decline consulting engagements based on factors such as team workload, expertise alignment with HPC and Data Processing, project sustainability, and potential impact on a broader user base. Additionally, we may discontinue this service if it becomes unsustainable in the future.

Please do not contact the HPC team individually, since the channels outlined above allow us to best divide up the work in our team!

As always, we wish you happy computing! :-)

Your HPC Team


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